The videos are not running smoothly (frequent pauses or jumpy images).

To ensure smooth playback:

1. Update your Flash Player
2. Deactivate hardware acceleration
3. Check FlashPlayer tipps: https://helpx.adobe.com/flash-player.html

If the problem persists:  

1. Measure the actual speed of your internet connection (using an online speed test)
2. Contact us: support@clipmyhorse.tv

Please include the following information in your email:

• The result of the speed test (connection speed)
• Information about your system
• The type of internet connection you are using (e.g. DSL via a phone line or cable connection, wireless connection, SIM card, etc.)
• Whether you are in an office building or similar location with a firewall or proxy server intercepting your connection.