During our live events, there may be temporary problems with the technology used. We apologize for this. If a problem takes a little more time, we will inform you about it on the website and in the app. Please pay attention to the red information texts.
Problems related to the technology you are using can often be easily solved by taking the following steps:
- Please check the requirements
- Disable the ad blocker
- Disable hardware acceleration
- Update the operating system
Please note that we recommend the Google Chrome browser for using the website.
If none of this helps, please send us a message with the following information to firstname.lastname@example.org
- Event, Competition that doesn't work
- What is not working (stuttering, video crashes, video won't play)
- Operating system and version
- browser and version
- Type of internet connection (e.g. DSL, LTE, cable, etc.)
- Internet connection download speed