During our live events, occasional technical issues may occur. We appreciate your understanding. If these problems take longer to resolve, we will inform you on our website and in the app. Please keep an eye out for the red information texts.
Issues caused by your system setup can often be resolved by following these steps:
- Check the system requirements
- Disable the adblocker
- Update the operating system
We recommend using the Google Chrome browser for the best experience.
If the steps above do not resolve the issue, please send us a message at support@clipmyhorse.tv with the following details:
- Event and Competition that are affected
- Describe the issue (e.g., stuttering, video stopping, video not playing)
- Operating system and version
- Browser and version
- Type of internet connection (e.g. DSL, LTE, cable, etc.)
- Internet connection download speed
We will address your concern as soon as possible.